1. General Explanation:
An Internet or WiFi malfunction can prevent you from fully enjoying your online services. It is important to resolve these issues quickly to restore a stable and efficient connection.
2. How to Diagnose the Problem:
📶 No devices are able to connect to the WiFi network.
🐢 The Internet connection is very slow or nonexistent.
3. Preliminary Actions to Resolve the Problem:
📱 Check Your Devices:
Ensure that all your devices (computer, phone, tablet) are properly connected to the WiFi network.
Verify that you are connected to the correct network and that the password is correct.
🔄 Restart Devices:
Restart your devices as well as your Internet box.
Turn them off, wait a few seconds, and turn them back on.
🔧 Reset the Internet Box:
Locate the reset button at the back of the Internet box.
Press and hold the button for 5 to 10 seconds, then release it.
Wait for the indicator lights to stabilize before testing the connection.
📸 Check the Indicator Lights:
Observe the indicator lights on the front of the box.
If you contact Wellow, take photos of the lights and send them via the maintenance request. This information will help the Internet provider conduct an accurate diagnosis.
4. Preventive Actions:
📡 Optimize Your Box Placement: Place it in an open and central area for better WiFi coverage. Avoid thick walls and obstacles.
👥 Avoid Overloading the Network: Limit the number of devices connected to the WiFi at the same time to prevent slowdowns.
🔄 Regular Restarts: Restart your box once a month to ensure it continues to function properly.
Need Additional Help?
If your Internet or WiFi issues persist despite these actions, please let us know so we can forward your request to the technical team and respond effectively.
We are here to assist you and help you restore a reliable connection. 🌐✨