Introduction to the Wellow booking process
Wellow offers a clear and structured process to book a room. This system ensures a smooth and efficient experience for future tenants. Here are the detailed steps to complete a booking.
Steps of the booking process
1. Select the room and make your initial request
Choose the room you are interested in and indicate your choice so that the team can confirm it is still available for you.
2. Confirm your interest
Following your request, you will receive an email asking you to confirm your intention to start the booking procedure.
3. Fill in your personal and guarantor information
After confirmation, you will receive a form by email to complete with your personal details and those of your guarantor.
The guarantor must have a minimum net income of €2,000/month in France.
Alternatively, you can use a private guarantor such as SmartGarant or GarantMe.
4. Prepare the documents to sign
You will then receive an email containing links to:
Sign the rental agreement online.
Sign a guarantee deed for the guarantor (if you use a physical guarantor).
5. Make the required payments
Invoices will also be included in the email:
One for the security deposit.
Another for the first month’s rent (calculated pro-rata to your move-in date) and the move-in fees.
6. Booking confirmation
Once all the above steps are completed, you will receive an email confirming your booking along with all the practical details needed for your move-in.
Contact
For any assistance during the booking process, you can call Wellow customer service at: +33 9 80 80 39 62.
Key points to remember
Booking deadline: A booking is valid for a limited time, generally 48–72 hours, during which the file must be completed. After this period, Wellow reserves the right to cancel the booking and offer the room to another candidate.
Refund of the security deposit: This amount is refunded at the end of your stay, provided the check-out inspection is compliant.
Conclusion
The Wellow booking process is designed to be transparent and easy to follow. By completing these steps, you will be able to successfully book a room and finalize your file efficiently.